Our Policies

              Dear Customers, Please read our policies below before making a purchase from us. We will not hold a puppy for you until you have made a PayPal deposit for it!

Deposit Policy

     Our Deposit Policy is first come, first served.*  When you press the "Reserve Me Now" button, it will take you to a PayPal page where you can enter your credit card or PayPal information for the deposit on your puppy. This will be put towards the purchase price.

     Once the deposit is submitted, PayPal will email you a receipt of the puppy you reserved. Please print it, and bring it with you when you come to pick up your puppy. The website might not be updated immediately and may possibly go until the next business day until your puppy will be marked as reserved, but don't worry; we will honor the first deposit and email you as soon as we can! If perchance you make a deposit on a puppy that was already reserved by someone else, we will give you the option to pick another puppy or promptly refund your deposit.

     The balance due must be paid in cash, at the time of the puppy pick-up, or through our Payment Page .
We prefer our puppies to be picked up at our Liberty, Kentucky address when they are around 8 weeks old and current on their shots, etc.  If you decide to have your puppy shipped, there will be
additional charges.

     If something should happen to your puppy when you have a deposit placed on it, we would let you pick another available puppy or you can use it to reserve a future puppy on an upcoming litter. Otherwise, you would simply have your deposit refunded. If however, you default or cancel and never pick up your puppy (We do our best to contact you numerous times as well as give a two week grace period of not hearing from you before we conclude that you have abandoned your puppy. If we do not hear back from you for two weeks, we will put the puppy back on for reservation so it can find it's new home), your deposit will then be used to help locate a new home for the puppy. We try our best to be fair and make allowances or give refunds for circumstances beyond your control.

SALES TAX: We are required by the State of Kentucky to charge and collect 6% sales tax on all our retail puppy sales unless we ship out of state. So, please don't forget to include this in your total purchase price.

*We reserve the right to make exceptions as needed to our first come, first served pollicy.

Customer's Care
     We do not pre-screen our customers to see if they "qualify" for a puppy. We at Sugar Spring Puppies trust our puppy customers and expect them to provide loving homes for our puppies and take good care of them. So, if you have done your homework and have adequate living or yard space and time that you can devote to training and bonding with your new furry friend, you may go ahead and reserve one of our puppies!

Local Pick-Up and Arrangements
     Local pickup is preferred, and you will want to come prepared with some towels and a leash for the ride home!
We may also be able to make arrangements to meet you in a reasonable traveling distance.
One Year Health Guarantee

     We will provide a money back guarantee within 72 hours of possession, if you are not satisfied with your puppy, providing he/she is returned to our home.

     We make every effort to ensure that you purchase a healthy puppy. If your puppy is found to have major genetic
health issues that are diagnosed by a licensed veterinarian within one year of purchase, we will exchange your puppy for one of equal value. There are however no guarantees against common sicknesses or accidents on your part.

     We encourage you to take your dog to the veterinarian; but any and all costs incurred are the sole responsibility of the purchaser.

     His/her shots and worming will be up to date and current as of the purchase date. You are provided with the health records upon your purchase.

     We hope that you will enjoy the new addition to your household as much as we have! If you have any questions please feel free to call or write us anytime. We will try to assist you in any way possible, however we will recommend that you follow the instructions of your personal veterinarian.

Visitation Policy
     We do our best to ensure that all our dogs recieve excellent care! We would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc). We welcome only those seriously interested in a puppy, or those that have already placed a deposit on one to visit our kennel and see your future puppy's parents. Please remember that it places stress on our mothers to have strangers come in and look at and handle their newborns. Thank you for your understanding!

...with her  precious puppies!
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