Dear Customers, Please read our policies below before making a purchase from us.
We will not hold a puppy for you until you have made a PayPal deposit for it!
Reserving an Available Puppy
To reserve a puppy, click on “Reserve Me Now” and you will be taken to a PayPal page where you can enter your credit card or PayPal information for the deposit. Be sure to indicate which puppy you are placing the deposit on. Your deposit will be put towards the purchase price. Once the deposit is submitted, PayPal will email you a receipt. This deposit is non-refundable.
If something should happen to your puppy when you have a deposit placed on it, we would let you pick another available puppy or you can use it to reserve a future puppy on an upcoming litter. Otherwise, you would simply have your deposit refunded. If however, you default or cancel and never pick up your puppy, your deposit will then be used to help locate a new home for the puppy. (We do our best to contact you numerous times as well as give a two week grace period of not hearing from you before we conclude that you have abandoned your puppy. If we do not hear back from you for two weeks, we will make the puppy available again for reservation so it can find its new home.) We try our best to be fair and make allowances or give refunds for circumstances beyond your control.
The balance due must be paid in cash, at the time of the puppy pick-up, or through our Payment Page. If shipping, payment must be received in full at least 72 hours before the flight departure.
We do not pre-screen our customers to see if they "qualify" for a puppy. We at Sugar Spring Puppies trust our puppy customers and expect them to provide loving homes for our puppies and take good care of them. So, if you have done your homework and have adequate living or yard space and time that you can devote to training and bonding with your new furry friend, you may go ahead and reserve one of our puppies!
Feel free contact us if you have any questions! We reserve the right to refuse selling a puppy to anyone for any reason.
Local Pick-Up and Arrangements
You are always welcome to come to our location in Pembroke, KY to pick up your puppy. We also offer shipping for $300. (Free shipping available through 2019).
Puppies do no leave until they are around 8 weeks old. They will be current on their shots, deworming, etc. and will have had a vet examination done prior to going home.
Come prepared with some towels and a leash for the ride home!
One Year Health Guarantee
We will provide a money back guarantee within 72 hours of possession, if you are not satisfied with your puppy, providing he/she is returned to our home at the expense of the buyer.
We make every effort to ensure that you purchase a healthy puppy. If your puppy is found to have major genetic health issues that are diagnosed by a licensed veterinarian within one year of purchase, we will exchange your puppy for one of equal value. There are however no guarantees against common sicknesses or accidents on your part.
We encourage you to take your dog to the veterinarian; but any and all costs incurred are the sole responsibility of the purchaser.
His/her shots and worming will be up to date and current as of the purchase date. You are provided the health records upon your purchase.
We hope that you will enjoy the new addition to your household as much as we have! If you have any questions please feel free to call or write us anytime. We will try to assist you in any way possible, however we will recommend that you follow the instructions of your personal veterinarian.
We do our best to ensure that all our dogs receive excellent care! We would like to limit outside traffic through our kennels as much as we can to help minimize the potential of someone unintentionally tracking in diseases (like parvo, giardia, etc). We welcome only those seriously interested in a puppy, or those that have already placed a deposit on one to visit our kennel and see your future puppy's parents. Please remember that it places stress on our mothers to have strangers come in and look at and handle their newborns. Thank you for your understanding!