Dear Customers, Please read our policies below before making a purchase from us.
We will not hold a puppy for you until you have made a PayPal deposit for it!
Reserving an Available Puppy
To reserve a puppy, click on “Reserve Me Now” under the puppy's photo, and you will be taken to a PayPal page where you can enter your credit card or PayPal information for the deposit. Be sure to indicate which puppy you are placing the deposit on. Your deposit will be put towards the purchase price. Once the deposit is submitted, PayPal will email you a receipt. This deposit is non-refundable.
If something should happen to your puppy when you have a deposit placed on it, we would let you pick another available puppy or you can use it to reserve a future puppy on an upcoming litter. Otherwise, you would simply have your deposit refunded. If however, you default or cancel and never pick up your puppy, your deposit will then be used to help locate a new home for the puppy. (We do our best to contact you numerous times as well as give a two week grace period of not hearing from you before we conclude that you have abandoned your puppy. If we do not hear back from you for two weeks, we will make the puppy available again for reservation so it can find its new home.) We try our best to be fair and make allowances or give refunds for circumstances beyond your control.
The balance due must be paid in cash, at the time of the puppy pick-up.
We do not pre-screen our customers to see if they "qualify" for a puppy. We at Sugar Spring Puppies trust our puppy customers and expect them to provide loving homes for our puppies and take good care of them. So, if you have done your homework and have adequate living or yard space and time that you can devote to training and bonding with your new furry friend, you may go ahead and reserve one of our puppies! Please read all of our information about how we raise our puppies and why we avoid vaccinations, before placing a deposit.
Feel free contact us if you have any questions! We reserve the right to refuse selling a puppy to anyone for any reason.
Local Pick-Up and Arrangements
You are always welcome to come to our location in Pembroke, KY to pick up your puppy.
We can also drive to meet you in Nashville TN, Evansville IN, Bowling Green KY, or Paducah KY for free. If you have a long drive and would like for us to meet you somewhere else please contact us beforehand for availability and pricing.
Come prepared with some towels and/or dog crate for the ride home!
We will provide a money back guarantee within 72 hours of possession, if you are not satisfied with your puppy, providing he/she has not been vaccinated, and is returned to our home at the expense of the buyer.
What you feed your dog, what toxins are in his environment, and whether he gets vaccinated or not, all affect how healthy he will be. Because of this, we cannot offer a health guarantee for the puppy after it leaves our care, because there will be things out of our control that could end up making him unhealthy, even if he leaves our care perfectly healthy. While puppies are under our care, we provide species-appropriate food, and have a vet examination done prior to them leaving, which includes a fecal. If a dewormer is necessary, we only use natural ones, no chemical dewormers!
As a general rule, we do not recommend vaccinations for our puppies before leaving for their new homes because of how harmful they are.
Here are your options concerning vaccination:
1. Bring the puppy home without vaccinations (preferred)
2. Bring the puppy home without vaccinations, and take him to your vet to receive his first shots.
3. Have our vet administer his first shot around 7 weeks old, before leaving for his new home. (our least preferred option)
Puppies do no leave until they are around 8 weeks old.
We make every effort to ensure that you purchase a healthy puppy. If your puppy is found to have a major genetic health issue that is diagnosed by a licensed veterinarian within one year of purchase, we will exchange your puppy for one of equal value or give a partial refund. While we can't guarantee anything, since the puppy's health can be affected by things outside of our control after it leaves our home, we have this in our policies because our parent dogs came from conventional breeders and have received conventional food (kibble), dewormers, and/or puppy vaccinations at some point in their lives (even though we don't care for them this way as adults), and this can affect the health of their offspring.
There are no guarantees against common sicknesses or accidents on your part.
Any and all costs incurred in visiting the veterinarian, after bringing home the puppy, are the sole responsibility of the purchaser.
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